Answers to some Frequently Asked Questions. If you have further questions, please feel to contact us.
Q0: Are you a manufacturer?
Yes, we are a professional manufacturer of precision CNC machined parts with a dedicated modern factory in Dongguan, Guangdong, China. Our factory covers an area of 73,195-square-foot(6,800-square-metre) and hires over 100 employees. 80% of our employees are skilled technicians. Our in-house CNC machining capabilities include CNC milling, CNC turning, swiss-type CNC turning, CNC grinding and wire EDM machining. Manufacturing equipment including 80 sets of state-of-the-art 3-5 CNC machining centers, 5-axis Milling-Turning Centers, simultaneous 5-axis machining Centers, CNC turning centers, Swiss-type CNC lathes, CNC grinding machines and Wire EDM machines. Quality control equipment including 20 sets of cutting-edge CMM, optical CMM, X-Ray Fluorescence Analyzer, height gauges, hardness tester, etc. Factory certifications: ISO 9001:2015, IATF 16949:2016 and ISO 14001: 2015. We welcome you to visit our factory. We will be glad to arrange pickup for you.
Q1: How soon is your response?
Within 24 hours.
Q2: How can I get a quick quotation from you?
Please send your design drawings or samples to us with your requirements. Usually, you can get our quotation within 48 hours, but it depends on the workload.
Q3: What’s the basic information you need for an accurate quotation?
(1) Part drawings: 2D: pdf, dxf; 3D: iges, step, for complex parts, both 2D and 3D drawing are necessary.
(2) Material specification, e.g. Aluminum 6061, Steel 1020, Stainless steel 304.
(3) Coating/Surface treatment, e.g. As machined, brushed, anodized, plated, powder coated, bead blasted, sandblasted.
(4) Quantity for each order, Annual volume or even annual volume of the next coming years.
(4) General tolerance standard: DIN/ISO2768-M, DIN/ISO2768-F or better.
Q4: How to confirm your quotation?
You can confirm it by phone, fax or E-mail.
Q5: Can I have prototypes or samples before placing the order?
Sure, we understand you need a sample/prototype for testing and approval. It can be made by soft tooling or hard tooling.
Q6: Do I have to pay for the prototypes or samples?
Not all the time. It depends on the raw material, labor cost and the courier charge. Sample charges will be refunded to you when you place the volume order.
Q7: Do you need a courier account number from me? Such as DHL, EMS, FedEx, TNT, UPS, etc.
Yes, if you have one. And we can also take care of all the details if you don’t have one.
Q8: How to place an order for you?
By phone, fax or E-mail.
Q9: What is your favorite payment term for orders?
T/T or L/C. It is negotiable for other terms.
30-50% prepaid and balance before shipment or against a copy of B/L.
Q10: Do you provide weekly reports for my orders?
Yes, we do. And you can contact us for the status at any time.
Q11: Do you provide custom packaging?
Yes, we can do it for you.
Q12: Do you have bar coding capabilities?
Yes, we have.
Q12.5: Will you arrange a remake for failed parts?
Yes. We will arrange a remake for you as soon as failed parts are confirmed. Please provide us with pictures to show the quality issue so we can identify them and avoid such issues for your future order. All the remake costs and shipping costs to you will be on us. Our ultimate goal is zero defects and 100% customer satisfaction.